CrisisWe had been there for over 12 hours. The man was still 30 feet up a tree, balancing on a branch directly over one of the main railway lines out of one of the busiest train stations in the country. He refused to talk to us, threatening to jump if we came too close. To him, we were the enemy. My job was to preserve his life. The most dangerous time in any negotiation is when you think youre winning. From kidnappings to terrorist incidents, violent armed